AI-powered customer support

Customer support that answers in seconds, around the clock.

Nexaline answers your customers instantly, learns from your knowledge base and hands complex conversations over to your human team — without ever getting tired.

Try It Now See How It Works

Benefits

Customer support was never designed to scale manually.

As demand grows, so do queues, fatigue and the cost of answering the same questions again and again. Nexaline breaks that cycle.

Inbox2

AI enabled

Hi, I ordered yesterday but haven't received shipping info.
Hello! I checked your order: package #5842 shipped today and the tracking number was emailed to you a moment ago. Anything else I can help with?
That was fast! What's your return policy?
You can return any item within 14 days, no questions asked. Would you like me to open a return request for you now?

Automate customer support with AI

FAQs, order lookups and booking requests are answered in seconds. Complex requests are handed to your human team with the full conversation context attached.

Answer quality

98.2%+1.8 pts

Website100%
Email97%
WhatsApp94%

Avg. response

Self-served

82%

Measurable quality, transparent reporting

Every conversation is scored on quality, self-service rate and channel performance. Audit the full history in the dashboard and see exactly what was answered, and why.

Answers in seconds
No queues — your customer reaches the right answer the moment they ask.
Learns your knowledge base
Upload your FAQs, policies and product docs; the assistant starts right away.
24/7 without fatigue
Night shift, weekend or public holiday — the assistant is always online.
Human handover built in
On topics it is unsure about, it escalates to your team in priority order.

How it works

Setup takes hours; you see the result from day one.

Deployment-level control

You decide which topics the assistant answers, which documents it may use and who it escalates to. Every change is versioned and reversible in one click.

Accuracy & policy governance

Answers are generated only from sources you approve. Critical topics like pricing, warranty and returns are protected by policy rules; deviations are reported.

System health monitoring

Response times, unused documents and suspicious conversations are monitored in real time. When something looks off, your team is alerted instantly.

1. Connect your knowledge

Upload your website links, FAQ list and product documents. Nexaline structures the content and prepares the answer sources.

2. Set the tone

Formal or friendly? Which topics to answer, which to escalate to your team? Define the behaviour rules in minutes.

3. Go live

Embed one line of code on your site and connect your inbox. In the first week your team supervises the assistant — then it takes over fully.

Live demo

Test the assistant right now.

The chat below runs on Nexaline's real AI engine. This is exactly the experience your customers get — no scripted replies, answers grounded in your own knowledge base.

Real AI answers, not a canned scenario
Corporate tone enforced by policy rules
Escalation logic for complex requests

Nexaline Assistant

Online — AI

Demo

Hi there! 👋 I'm Nexaline's AI assistant. Ask me how we can automate your customer support, how setup works, or anything about pricing.

Demo answers are generated by AI and may contain errors. Conversations are not stored and are never shared with third parties.

FAQ

Straight answers to common questions.

What exactly does Nexaline do?

Nexaline is a platform that automatically answers your customers' questions across your website, email and support channels with AI. It learns from your own knowledge base (FAQs, policies, product docs) and hands complex requests over to your human team with the full context attached.

How long does setup take?

For most companies, a few hours: connect your knowledge base, set the tone and behaviour rules, then embed one line of code on your site. In the first week the assistant runs under your team's supervision before it takes over fully.

Can the AI make mistakes?

Answers are generated only from sources you approve, and critical topics like pricing, warranty and returns are protected by policy rules. When the assistant is unsure, it escalates to your team instead of guessing. Every conversation is auditable in the dashboard.

Is my data safe?

Conversation data is processed only to run the service, is never shared with third parties and is never used for advertising. Retention periods and data policies can be configured for your company; the process runs in line with GDPR.

Which channels can it connect to?

Website chat, email and popular messaging/support channels are supported. It also integrates with your corporate stack (CRM, helpdesk) through the API.

How does pricing work?

Pricing depends on your conversation volume, number of channels and integration needs, so it is set per company. Send a request through the contact form and we'll put together the right package and share a clear quote.

Didn't find what you were looking for? Write to us — we reply the same day.

Contact

Let's plan the right setup for your team.

Tell us about your support channels and volumes — we'll prepare a short live demo on your own knowledge base and a transparent plan. We reply within one business day.

Live demo and needs analysis are free
Setup steps and costs are planned transparently
Your data is deleted after the demo